Privacy Policy

Beaudesert Suzuki is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Beaudesert Suzuki manages personal information. It is structured as follows:

1. Personal information Beaudesert Suzuki collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Beaudesert Suzuki and complaints
10. Changes to Privacy Policy

1. Personal information Beaudesert Suzuki collects

The main types of personal information Beaudesert Suzuki collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Beaudesert Suzuki such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Beaudesert Suzuki's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Beaudesert Suzuki's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Beaudesert Suzuki's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Beaudesert Suzuki.

Beaudesert Suzuki collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Beaudesert Suzuki keeps of telephone calls, or emails received, or messages sent to Beaudesert Suzuki or posted on Beaudesert Suzuki's pages on social media);
• Beaudesert Suzuki's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Beaudesert Suzuki collects personal information in connection with running its business directly from the individual concerned. On occasion Beaudesert Suzuki may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Beaudesert Suzuki stores personal information in electronic and paper form.

Beaudesert Suzuki uses and discloses personal information as follows:

• to source vehicles and sell them to Beaudesert Suzuki's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Beaudesert Suzuki's customers and prospective customers;
• to obtain products, services or information from Beaudesert Suzuki's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Beaudesert Suzuki knows about them);
• to operate and manage Beaudesert Suzuki's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Beaudesert Suzuki. For example, Beaudesert Suzuki may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Beaudesert Suzuki also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Beaudesert Suzuki uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Beaudesert Suzuki uses in the operation of the computer program is browsing history on Beaudesert Suzuki's websites, name, contact information, and other information you may input into Beaudesert Suzuki's websites. The level of human oversight Beaudesert Suzuki provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Beaudesert Suzuki's staff.

4. Cookies

Beaudesert Suzuki uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Beaudesert Suzuki's web server. Beaudesert Suzuki may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Beaudesert Suzuki's platforms and those social media platforms. Beaudesert Suzuki's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Beaudesert Suzuki's website.

5. Links to other websites

Beaudesert Suzuki's website may contain links to third party websites. Beaudesert Suzuki does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Beaudesert Suzuki and do not wish to receive these communications from Beaudesert Suzuki in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Beaudesert Suzuki.

7. Overseas transfers

Beaudesert Suzuki's website/s are hosted in Australia. On occasion, a third party service provider Beaudesert Suzuki engages or that Beaudesert Suzuki is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Beaudesert Suzuki holds about them by contacting Beaudesert Suzuki during business hours on (07) 5646 4383 or via the contact page.

Beaudesert Suzuki may require an individual making a request to verify their identity before processing their request.

Beaudesert Suzuki will aim to respond to all requests promptly and within 30 days.

Beaudesert Suzuki may refuse a request where permitted or required by law. Beaudesert Suzuki will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Beaudesert Suzuki and complaints

If you have any queries, concerns or complaints about how Beaudesert Suzuki handles your personal information please contact Beaudesert Suzuki during business hours on (07) 5646 4383 or via the contact page. Beaudesert Suzuki may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Beaudesert Suzuki can understand the nature of your concern. In most cases, Beaudesert Suzuki will ask that you put your request in writing.

Beaudesert Suzuki takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Beaudesert Suzuki's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 5646 4383
• Mailing Address: 167-171 Brisbane St, Beaudesert, QLD, 4285

10. Changes to Privacy Policy

Beaudesert Suzuki may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.